Whitney Oaks Care Center
Frequently Asked Questions
Whitney Oaks Care Center in Carmichael, CA, wants you to feel comfortable about choosing us and moving into our facility. Here are some of our FAQs to address your concerns.
Getting Started
Learn all about how to begin your journey at Whitney Oaks Care Center.
Insurance & Billing
See our list of accepted insurances and payment methods.
Healthcare Services
Learn what nursing services and therapies we offer at Whitney Oaks.
Amenities
See what amenities Whitney Oaks offers to make you feel like home.
Policies
Learn more about our visitor policies and more.
Questions & Concerns
Find how to contact Whitney Oaks Care Center regarding questions or concerns.
Getting Started
Who should I call to get started?
Please contact us to discuss by phone or schedule a video chat. We’d love to get to know you better, answer any questions you might have, and have the opportunity to introduce you to a few members of our team!
What articles of clothing should I bring?
We recommend bringing at least seven days of clothing, including sleeping wear and undergarments. We also recommend comfortable shoes, preferably ones with rubber soles.
Can I bring personal belongings?
Yes! We encourage you to bring personal items such as family photos, blankets, and decorative items – anything that will help make your stay more comfortable. To protect personal belongings, we recommend avoiding valuable jewelry and large amounts of cash.
Do I need to bring my medications?
In most cases, medications are coordinated through our clinical team and pharmacy partners. Our admissions staff will provide specific instructions prior to admission if any medications or documentation should be brought with you.
Insurance & Billing
What insurances does Whitney Oaks accept?
We are proud to accept private pay, all PPOs, and a wide range of HMOs, Kaiser, Medicare, Blue Cross, Health Net, Imperial, Molina, Sutter, United Health Group, VA, Aetna, and more. No matter what type of insurance you have, our insurance experts will take time to help you understand your plan benefits.
Will Medicare cover my stay in the facility?
Residents may qualify for Medicare coverage if they meet Medicare eligibility requirements, including a qualifying hospital stay and physician order for skilled care. Coverage amounts and length of coverage vary. Our admissions team can help explain Medicare benefits and answer questions regarding eligibility.
How do I pay my bill?
We offer online bill pay. Go to our Online Bill Pay page to pay your bill.
Healthcare Services
Does Whitney Oaks Care Center offer rehabilitation?
Yes. At Whitney Oaks, your successful recovery and quick return home is our top priority. We provide a unique personalized experience whether you’re suffering from an illness or recovering from a major medical event. Physical, occupational, and speech therapy is conducted under the guidance of licensed experts and is available seven days a week.
When will the doctor see me?
Doctors typically visit within 24 hours of admission. Your nurse will communicate any medical concerns with your doctor before and after they see you.
How often will I have therapy?
Most patients, depending on their condition and when they are admitted, will start rehab within 24 hours of admission and will receive therapy up to five times per week.
How long is a typical stay?
Each case is different and unique. Patient progress is reviewed weekly by our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians. Our main goal is to help you reach your highest level of independence.
Amenities
Will my loved one’s room have a television?
Yes, our rooms include complimentary cable television.
Will my loved one have telephone and internet access?
Telephone hookups are available in resident rooms, and Wi-Fi service is available for residents and guests throughout the community.
What is your dining program like?
At Whitney Oaks, we’re proud to offer restaurant-style dining with diets designed by our full-time, in-house Registered Dietitian.
Can my loved one receive mail?
Yes. Mail is delivered directly to residents each weekday. Family members are also welcome to take advantage of the Send a Greeting feature on our website to share messages and encouragement with loved ones.
Do you offer activities?
We offer daily activities for a wide variety of interests. For your convenience, there is an activity calendar posted in your room. Please contact the Activities Director for additional information.
Policies
Is smoking permitted in the facility?
Yes, Whitney Oaks Care Center has designated smoking areas.
What is your visitor policy?
At Whitney Oaks Care Center, we believe that family and friends play a critical role in our residents’ emotional and physical wellbeing. Contact us for more information.
Are pets allowed?
Yes, pets up to date with their vaccinations are welcome. Please bring proof of vaccinations from your vet.
Can I bring in my loved one’s favorite food?
Possibly. Because some residents follow specialized diets, we ask families to consult with the nursing team before bringing food. Any food kept in resident rooms should be stored in properly sealed containers.
Questions & Concerns
What role does Social Services play?
Our social services team supports residents and families throughout their stay. Services include care planning, discharge planning, coordination of outside resources, emotional support, family communication, and assistance with services such as dental, vision, podiatry, audiology, dementia assessments, psychological services, and therapy referrals.
What do I do if I have concerns about my loved one’s care?
At Whitney Oaks Care Center, we strive to ensure that you or your loved one always feels comfortable in our facility. We want to ensure that your needs are being met. You should always feel secure with our staff, especially those providing direct care. If you do have any concerns or wish to praise a staff member, please contact our social services department. They’ll be able to address any issues you’re currently experiencing.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.