Resident and Staff Status (updated 3/1/21)
The information below is updated regularly to help ensure residents, family, and the community are kept up to date on our current COVID-19 status. In the event of a positive case, we have a mitigation plan in place to protect our healthy residents and team members. This includes immediately isolating residents with suspected or confirmed COVID-19. In addition, team members with suspected or confirmed COVID-19 are directed to stay at home until they are fully recovered.
- There are currently no confirmed, COVID-19 positive residents in our COVID-19 isolation unit.
- There are currently two team members who are unavailable to work because of a COVID-19 positive test.
- Since January 1, 2020, there have been 98 residents* and 91 team members who have tested positive for COVID-19.
*Cumulative resident case count does not include cases that originated outside of the facility.
Visitor Policy (updated 8/25/20)
We are currently unable to allow indoor visitation based on guidance from the California Department of Public Health (CDPH). Indoor visitors are only permitted when approved for certain compassionate care situations, such as end of life. However, we realize the importance of staying connected with your loved ones and encourage you to take advantage of the following visitation options:
Phone Calls – Need assistance getting in touch by phone? Please call us at (916) 488-8601.
Virtual Visits – To schedule a video chat or phone conversation, please call Marilou Cortez, Activity Director, at (916) 488-8601.
Outdoor Visits – We are currently unable to allow outdoor visitation based on guidance from the California Department of Public Health (CDPH). We will alert all patients and responsible parties when outdoor visitation resumes. Thank you for your understanding.
How is Whitney Oaks protecting patients and staff from COVID-19 and other infectious diseases?
The team at Whitney Oaks is highly trained and experienced in caring for high-acuity patients and infectious diseases similar to COVID-19. We are currently coordinating closely with county, state, and federal agencies while implementing new infection control protocols.
Below are several of the infection control measures we have implemented to prevent the spread of infections:
Staff members are screened daily upon entry per guidelines from the Centers for Medicare and Medicaid Services (CMS). The screening includes a questionnaire and a temperature check taken before direct resident contact.
Staff members experiencing respiratory symptoms or fever of 100.4 degrees or above and no known COVID-19 exposure are directed to stay home and self-quarantine 7 days for resolution of symptoms and must be afebrile for 72 hours.
Staff members experiencing respiratory symptoms or fever of 100.4 degrees or above and have a known COVID-19 exposure are directed to stay home and self-quarantine until a total of 7 days free of symptoms have passed or has been afebrile for 72 hours whichever is longer, or the employee has received a negative result on a COVID-19.
Staff members who have traveled out of the country to designated regions or returned from a cruise are required to self-isolate for 14 days prior to returning to work.
Staff hand hygiene compliance is monitored daily.
Staff use personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns as prescribed by local, state, and federal guidelines.
Staff have been trained on the most current information and guidance from CMS, Centers for Disease Control (CDC), and the California Department of Public Health (CDPH).
Facility access has been limited to one entry point.
Infection prevention signage is posted at the entrance and throughout the facility.
Indoor, in-person visitation is not currently permitted except for end-of-life, compassionate care situations.
Essential personnel are monitored to ensure compliance with handwashing, PPE, and social distancing guidelines.
Residents are provided up-to-date education on the COVID-19/Coronavirus guidelines and all mandated restrictions imposed by CDC, CDPH, and CMS.
Residents are monitored daily for fever and respiratory symptoms.
Are residents and resident representatives notified if a resident or staff member contracts COVID-19?
Yes, to help ensure transparency and in accordance with the California Department of Public Health (CDPH) guidelines, it is our policy to notify residents and resident representatives by 5:00 pm the next calendar day after the occurrence of a single confirmed infection of COVID-19, or three or more residents or staff with new-onset of respiratory symptoms that occur within 72 hours. If you are not listed as a resident representative on the medical record and would like to be, please contact our social services team.
What must essential personnel do to keep patients safe?
Essential personnel must follow the following precautions:
Wear Personal Protective Equipment (PPE), such as facemasks, as prescribed by the facility
Clean your hands upon arrival and after leaving
Cover your cough or sneeze with a tissue or sleeve
Clean your hands after coughing or sneezing
Avoid close contact with people who are sick
Avoid touching your eyes, nose, and mouth
Are you accepting personal protective equipment (PPE) donations?
Yes, we are currently accepting new/unused PPE such as disposable face masks of all kinds, N95 masks, face shields, and disposable or reusable isolation gowns. If you are a local business or individual and have access to any of these items, please give us a call.
Can I deliver food/drinks, flowers, or balloons to residents?
Are you hiring?
What is Coronavirus (COVID-19)?
Coronavirus (COVID-19) is a new respiratory disease spreading globally with instances of COVID-19 throughout the United States. Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed COVID-19 cases.
Who is at higher risk?
According to the Centers for Disease Control and Prevention (CDC), older adults and people who have serious chronic medical conditions like heart disease, diabetes, and lung disease are most at risk for getting very sick from this illness.
What is the best way to prevent the spread of COVID-19?
According to the CDC, you can protect yourself and others from COVID-19 by washing your hands often, avoiding close contact with those who are sick and those outside of your household, covering your mouth and nose with a mask when around others, covering coughs and sneezes, cleaning and disinfecting frequently touched surfaces daily, and by monitoring your health daily. Please visit this webpage for additional information.
Where can I find additional information?
Please visit CDC.gov for up-to-date information regarding COVID-19.